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Contents

Domain registration

 * How can I create a customer account?
 * Which free services are included in a domain registration?
 * Which domain extensions are currently available with Moniker?
 * How and where can I order a domain name?
 * How and where can I order domains in bulk?
 * What is an External domain?
 * The shopping cart
 

Domain renewal

 * Will my domains be renewed automatically?
 * What is the maximum renewal period for a domain name?
 * Where can I renew my domain?
 * Why was my domain not renewed?
 * Why was my domain name renewed?
 * Can I deactivate the domain renewal notification emails?
 * Will I receive a renewal confirmation?
 * Is it possible to undo the renewal of a domain?

Domain deletion

 * How do I delete a domain name?
 * Why has my domain name been deleted?
 * What does REDEMPTION PERIOD, PENDING DELETE RESTORABLE, QUARANTINE, TRANSIT status mean?
 * Is it possible to undo the deletion of a domain?

Domain transfer

 * What is a domain transfer?
 * How can I initiate a domain transfer?
 * How long does a domain transfer take?
 * What is an authorization code?
 * Where can I find the authorization code for my domain?
 * What should I do if a transfer is rejected or fails?
 * How can I transfer a domain to another Moniker customer? (Domainpush)
 * How can I accept a transfer from another Moniker account? (Accept Domainpush)
 * How can I transfer .UK domains out of Moniker


Domain configuration

 * How can I create or delete a sub-domain?
 * How can I configure a URL forwarding?
 * How and where can I enter the IP address of my web-server?
 * How can I enter an MX record?
 * How and where can I enter a CNAME entry?
 * My domain only resolves without www.
 * How can I update the name servers of my domain?
 * Update Whois

Advanced configuration

 * Which settings can I configure with the "Advanced Settings" and where can I find it?
 * Can I customize my personal domain management section?
 * Can I configure multiple domains at once?
 * Can I manage the domains of several customers in my account?
 * Can I prevent the visual display of my whois information? (Privacy Protection)
 * How can I configure an e-mail forwarding?
 * How can I create a new contact?
 * How can I create a whois template?
 * How can I create a DNS template?
 * Where can I enter a SRV or NAPTR record?
 * Enter SPF record
 * How can I enter or register my own nameservers?
 * How can I create my own nameserver template?
 * Forwarding to own page / frameset
 * I would like to create an own frameset
 * How can I order a SSL certificate?
 * How can I renew a SSL certificate?
 * What is an Account User?
 * How can I manage Account Users?
 * How can I order the Websitebuilder?
 * How to link domains to a third party websitebuilder (Squarespace, Wix, Blogger, etc)?
 * How to configure DNS records for Office 365?
 * How to add or modify DNSSEC?
 * What does a Failed Job Status mean?
 
 

Domain security

 * How to order Domain Maxlock
 * How to order Portfoliolock
 * How to retrieve account password

Billing

 * Which methods of payment do we offer?
 * Where can I find/download my invoice?
 * Error upon debiting the credit card
 * Where can I change my billing information?
 * How can I add funds to an account?
 * Where is the Paypal option located?
 * I need a paper invoice via mail
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